> ## Documentation Index
> Fetch the complete documentation index at: https://docs.growthmention.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Trial and billing

> How the free week works, how you're billed, and how to change plan or cancel.

## The free week

Every plan starts with **7 days free**. You choose a plan and enter your card when you sign up, and nothing is charged until the week is over. You get the full plan you chose during the trial — trying Scale means trying Scale.

Your card is charged for the first period when the trial ends, unless you cancel before then. **Settings → Billing** shows the date the trial ends.

<Note>
  The free week is offered once per account. Cancelling during the trial and subscribing again later starts a paid plan straight away.
</Note>

## Monthly or annual

Each plan can be paid monthly or annually. Payments are handled by Stripe.

Businesses in the EU can enter a VAT number at checkout, and reverse charge applies where it's valid.

## Changing plan

Open **Settings → Billing** and pick a different plan. You're charged, or credited, the prorated difference for the rest of the period.

Moving to a smaller plan doesn't delete anything. If you're over its limits, you can't add prompts, projects or members until you're back under them.

## Invoices and card

**Settings → Billing** lists your invoices. To change your card or billing details, use **Invoices & card**, which opens Stripe's billing portal.

## Cancelling

Click **Cancel plan** in **Settings → Billing**. Your plan keeps running until the end of the period you've paid for, and then stops renewing. Changed your mind? Undo it any time before that date.

## When a plan ends or a payment fails

If a payment doesn't go through — usually an expired card — or your plan has ended, the app asks you to choose a plan before you can continue. In the meantime:

* **Nothing is deleted.** Your projects, prompts and every answer collected are kept.
* **Collection pauses.** Prompts aren't run, and Agent Analytics stops accepting visits.
* **Everything comes back** as soon as you subscribe again or the payment clears.

The days in between have no data, because prompts can't be run for a day that's already passed.